Shipping policy

Shipping Methods

ChicSatori offers worldwide shipping through trusted carriers including DHL, FedEx, and local postal services. Shipping methods available during checkout will vary based on your location.

• Standard Shipping: 7-15 business days
• Express Shipping: 3-7 business days
• Priority Shipping: 1-3 business days (selected regions only)

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment verification. During peak seasons, processing may take up to 5 business days.

Shipping Rates

Shipping costs are calculated based on:

• Destination country
• Package weight and dimensions
• Selected shipping method

Free shipping is available for orders over $150 USD to most countries.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on the carrier's website.

Customs & Duties

International customers are responsible for any customs fees, import duties, or taxes that may apply. These charges are determined by your local customs office and are not included in the order total.

Shipping Restrictions

We currently cannot ship to PO boxes or military addresses. Some countries may have restrictions on certain products - please check with your local customs office before ordering.

Delivery Issues

If you experience any delivery problems, please contact our customer service within 14 days of shipment. We will assist with lost packages, damaged items, or incorrect deliveries.

Returns & Exchanges

Please refer to our separate Returns Policy for information about returning or exchanging items.